Senior Information Technology Technician

You can make a difference every day as part of Angela Hospice’s exceptional team. Angela Hospice was founded over 39 years ago, rooted on values of respect, dignity, and compassion – and that caring vision extends not only to the patients and families we care for, but to our team members, colleagues, and the community.

We’re looking for a Senior Information Technology Technician who shares this vision.

Your Opportunities

• Fields incoming help requests from end users via in-person, telephone and electronic format in a courteous manner
• Builds rapport and elicits problem details from staff
• Prioritizes and schedule problems
• Delegates problems (when required) to the appropriately experienced technician
• Records all pertinent information, tracks and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through the final resolution
• Applies diagnostic utilities to aid in troubleshooting
• Accesses software updates, drivers, knowledge bases and frequently asked questions resources
• Identifies and learns appropriate software and hardware used and supported by the organization
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups and configuring systems and applications
• Plans, designs procure, configures, installs, optimizes, manages and maintains optimal availability of all technology assets, including but not limited to Microsoft Active Directory domain infrastructure, MS and Sybase SQL Server, Windows: 10+, Server 2012+, Office365, MDM, Apple iOS, Android OS
• Manages and supports telecommunications operations
• Performs preventative maintenance, including checking and cleaning of workstations, printers and peripherals
• Performs test fixes to ensure problem has been adequately resolved
• Evaluates documented resolutions and analyzes trends for ways to prevent future problems
• Reviews, observes, and implements policy, procedures, and process change and/or creation
• Develops help guides, instructional videos, and frequently asked question lists for end users
• Maintains legacy systems and improves existing integration systems
• Supports and manages audio and video systems
• Manages, tracks, and supports assets using approved systems and documentation of changes, including recycling
• Performs security monitoring, assessments, access control, and audits
• Carries out project management of various types that are related to Angela Hospice
• Works cooperatively with all levels of Angela Hospice
• Attends mandatory general staff meetings, scheduled in-services and other meetings when assigned 

What You Bring

• College diploma, university degree or certifications in the field of computer science or related field
• 5 years’ work experience as an IT technician or relevant position preferred
• A+, Security+, Network+, and Microsoft certifications preferred
• Skilled in cybersecurity, backup systems, telecom, and software installation
• Hands on experience with diverse computer systems and networks
• Excellent diagnostic and problem-solving skills
• Excellent organizational, time management, and managerial skills
• Ability to work independently with little or no supervision
• Ability to take on projects and manage them through completion
• Excellent communication and interpersonal skills