Director of Home Care Clinical Services

You can make a difference every day as part of Angela Hospice’s exceptional team. Angela Hospice was founded over 38 years ago, rooted on values of respect, dignity, and compassion – and that caring vision extends not only to the patients and families we care for, but to our team members, colleagues, and the community.

We’re looking for a Director of Home Care Clinical Services who shares this vision.

Your Opportunities

• Coordinates and oversees all direct and indirect patient services provided by clinical organization personnel
• Provides guidance and counseling to Home Care Clinical Managers and Patient Support Center & Telehealth Manager to assist them in continually improving all aspects of hospice care services, provided through organization personnel
• Assists Home Care Clinical Managers and Patient Support Center & Telehealth Manager in managing clinical teams and planning
• Provides help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated
• Assists the Executive Director in the preparation and administration of the organization’s budget
• Interprets operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues or expenses
• Evaluates performance of Home Care Clinical Managers and Patient Support Center & Telehealth Manager
• Assists Home Care Clinical Managers and Patient Support Center & Telehealth Manager to develop skills and techniques in evaluating the performance of clinicians
• Handles initial complaints from staff, patients and families and forwards to appropriate person overseeing the follow up and resolution of each issue as appropriate
• Maintains and evaluates compliance with state/federal regulations, NHPCO standards, Medicare Conditions of Participation, CHAP accreditation and all other applicable standards and guidelines
• Hires, evaluates, and terminates organization personnel
• Conducts annual evaluations on clinicians, or more frequently if indicated
• Oversees the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organization activities
• Assures proper maintenance of clinical records in compliance with local, state and federal laws
• Responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services
• Develops, implements and evaluates the orientation program for new organization personnel
• Responsible for orientation of new organization personnel, directly or delegated
• Assists with the evaluation of organization performance via performance improvement program, productivity, quarterly and annual reviews
• Assures for the quality and safe delivery of hospice services provided through the organization
• Assists in the development of organization goals
• Develops, recommends, and administers organization policies and procedures
• Assures compliance with all local, state and federal laws regarding licensure and certification of organization personnel and, maintains compliance to the CHAP Home Care standards
• Stays informed about changes in the field of nursing and hospice care and shares information with appropriate organization personnel
• Promotes hospice referrals in the health care community
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the occupant of this job. The Director of Home Care Clinical Services may be requested to perform job related tasks other than those stated in this description.

What You Bring

• College degree required, BSN degree from an accredited nursing school preferred
• Current registered nurse license in the state of Michigan required
• Current hospice certification preferred
• 2-5 years of managerial experience required
• Hospice, home health, health care, or related organization experience required
• Excellent organization, time management and managerial skills
• Excellent reading, writing, grammar, and mathematics skills
• Proficient computer knowledge and skill: Microsoft Office
• Proficient interpersonal relations and communicative skills: with staff, patients, family members, and interdisciplinary team
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements