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Community Liaison

Full time

Department: Community Outreach & Philanthropy
Reports to: Director of Community Outreach & Philanthropy
Starting Rate: $70,000-80,000 annually

You can make a difference every day as part of Angela Hospice’s exceptional team. Angela Hospice was founded over 35 years ago, rooted on values of respect, dignity, and compassion – and that caring vision extends not only to the patients and families we care for, but to our team members, colleagues, and the community.

We’re looking for a Community Liaison who shares this vision.

Your Opportunities

  • Assists with development and execution of the company’s strategies to build sustainable relationships with targeted referral sources.
  • Collaborates and assists with the referral to admission process, following up as appropriate.
  • Provides support with achieving target goals for the department.
  • Identifies and provides, or arranges for, education on a variety of hospice and palliative care topics to our community partners including, but not limited to, skilled nursing facilities, hospital systems, physicians, and various healthcare providers through workshops, in-services, and informal training methods.
  • Assists with the development of marketing plans designed to meet or exceed census goals.
  • Participates in strategic planning for assigned territory.
  • Takes initiative to develop and maintain relationships with all Angela Hospice staff to assure effective communication and positive working relationships with referral sources.
  • Assists with analyzing referral patterns and trends, including strengths and weaknesses of area competition.
  • Promotes growth and profitability of organization through responsible use of marketing materials and other resources.
  • Promotes positive working relationships with patients, families, referral sources, physicians, and community service agencies.
  • Initiates contracts with facilities and various referral sources, and accurately communicates the contents of these contracts.
  • Provides consultative visits with professionals and families.
  • Reports facility complaints to the appropriate manager for follow up.
  • Actively participates in community activities to represent Angela Hospice.
  • Ability to establish and maintain effective channels of communication.
  • Adheres to the Patient Rights Program.
  • Promotes utilization of hospice services and understanding of the hospice Medicare benefit.
  • Uses established confidential communication channels to communicate pertinent information.
  • Presents an appropriate, professional appearance in accordance with established policy.
  • Performs other duties as delegated by the Director of Community Outreach & Philanthropy.

    What You Bring

    • BSN preferred; college degree in marketing, sales, or a healthcare related field required
    • Strong marketing and customer service background, healthcare and hospice experience highly preferred
    • Excellent organization, time management, managerial, problem solving, and both verbal and written communication skills
    • Strong reading, writing, grammar, and mathematics skills
    • Proficient computer knowledge and skill: Word, Excel, and keyboarding
    • Ability to work independently with little or no supervision
    • Cooperative team manner with leadership abilities
    • Must be a licensed driver with an automobile that is insured in accordance with state/or organization requirements and is in good working order