Senior Director of Clinical Operations

You can make a difference every day as part of Angela Hospice’s exceptional team. Angela Hospice was founded over 38 years ago, rooted on values of respect, dignity, and compassion – and that caring vision extends not only to the patients and families we care for, but to our team members, colleagues, and the community.

We’re looking for a Senior Director of Clinical Operations who shares this vision.

Your Opportunities

• Coordinates and oversees all direct and indirect patient services provided by clinical organization personnel
• Provides guidance and counseling to Clinical Directors and Managers to assist them in continually improving all aspects of hospice care services, provided through organization personnel
• Assists Clinical Directors and Managers in managing clinical teams and planning
• Provides help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated
• Assists the President/CEO and CFO in the preparation and administration of the organization’s budget
• Interprets operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues or expenses
• Evaluates performance of Clinical Directors and Managers
• Assists Clinical Directors and Managers to develop skills and techniques in evaluating the performance of clinicians
• Hires, evaluates, and terminates organization personnel
• Conducts annual evaluations on clinicians, if indicated
• Oversees the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organizational activities
• Assures proper maintenance of clinical records in compliance with local, state and federal laws
• Maintains adequate and appropriate inventory supplies and equipment for the provision of patient services, competency testing, and performance improvement
• Develops, implements and evaluates the orientation program for new organization personnel; responsible for orientation of new organizational personnel, directly or delegated
• Plans and implements in-services and continuing education programs to meet education and training needs of organization personnel
• Assists with the evaluation of organization performance via performance improvement programs, productivity, quarterly and annual reviews; assuring for the quality and safe delivery of hospice services provided through the organization
• Assists in the development of organization goals
• Develops, recommends and administers organization policies and procedures
• Assures compliance with all local, state and federal laws regarding licensure and certification of organization personnel and maintains compliance to the CHAP Home Care standards
• Stays informed about changes in the field of the core services and hospice care; sharing information with appropriate organization personnel
• Promotes hospice referrals in the health care community
• Presumes role of acting President/CEO in the absence of the President/CEO and will be vested with authority to act in behalf of the President/CEO

What You Bring

• BSN degree from an accredited nursing school required, MSN or related Master’s degree preferred
• Current registered nurse license in the state of Michigan required
• Current hospice certification preferred
• Minimum of 5 years of managerial experience required
• Hospice, home health, health care, or related organization experience required
• Excellent organization, time management and managerial skills
• Excellent reading, writing, grammar, and mathematics skills
• Proficient computer knowledge and skill: Microsoft Office
• Proficient interpersonal relations and communicative skills: with staff, patients, family members, and interdisciplinary team
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements