More than a job.
Live your purpose.
Patient Family Liaison
Department: Community Relations
Reports to: Patient Access Manager
Starting Rate: $47,000 annually, depending on degree and licensure
Please note: The Centers for Medicare and Medicaid Services (CMS) is requiring COVID-19 vaccination for staff within all Medicare and Medicaid-certified facilities. This policy applies to Angela Hospice and our employees.
You can make a difference every day as part of Angela Hospice’s exceptional team. Angela Hospice was founded over 35 years ago, rooted on values of respect, dignity, and compassion – and that caring vision extends not only to the patients and families we care for, but to our team members, colleagues, and the community.
We’re looking for a Patient Family Liaison who shares this vision.
What Makes This Job Unique:
As the Patient Family Liaison at Angela Hospice, you’ll be out in the community, spending one-on-one time with patients and their families as you provide them with education on the hospice journey and bring them peace of mind. You won’t be on your own either. You’ll have an entire interdisciplinary team working with you to provide support and assistance.
- Work closely and in a joint effort with patients, families, the Angela Hospice interdisciplinary team, and ancillary service providers, demonstrating excellent problem-solving skills.
- Help coordinate the referral process, and follow up when needed.
- Take the time to conduct informational meetings with patients and families in the community, educating them on the hospice journey and helping them complete consent paperwork.
- Provide support for patients, families, and community organizations during the informational process of hospice care.
- Use your excellent verbal and written communication skills to share information with patients, families, and colleagues.
- Bring a sense of compassion to communication. Develop trusted professional relationships with assigned referral sources as a representative for the Angela Hospice team.
- Display a calm, caring demeanor while handling difficult situations.
- Dispatch pertinent information using established confidential communication channels.
- Learn the many different aspects about hospice, including regulations and related reimbursement policies for hospice and long-term care.
- Embrace opportunities assigned by the Patient Access Manager.
What You Bring
- A bachelor’s degree in psychology, social work, or related field from an accredited college or university required
- Minimum of one (1) years’ experience in health care, hospice care preferred
- Understands hospice philosophy, and issues of death/dying
- Demonstrates good verbal and written communication skills
- Excellent interpersonal skills
- Must be a licensed driver with an automobile who is insured in accordance with state and/or organization requirements