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Patient Support & On-Call Clinical Manager

Full Time

Department: Home Care
Reports to: Director of Home Care Clinical Services

You can make a difference every day as part of Angela Hospice’s exceptional team. Angela Hospice was founded 35 years ago, rooted on values of respect, dignity, and compassion – and that caring vision extends not only to the patients and families we care for, but to our team members, colleagues, and the community.

We’re looking for a Patient Support & On-Call Clinical Manager who shares this vision.

Primary Duties and Responsibilities

  • Reviews patient information related to their case to determine hospice/home care needs.
  • Assigns appropriate hospice personnel to case as needed.
  • Coordinates patient’s care with physician and/or nurse practitioners involved in patient’s care plan.
  • Provides support on-site and in the field to clinicians at all times during operating hours as appropriate.
  • Assists clinicians in establishing immediate and long-term therapeutic goals, setting priorities, and developing the plan of care.
  • Conferences with medical director regarding any questions about an individual’s eligibility for services.
  • Reviews and evaluates each case through a variety of means such as home visits, conferences, and record review.
  • Facilitates case conference meetings with appropriate interdisciplinary team members to aide in the coordination of care.
  • Conducts quarterly record reviews and communicates finding and recommendations to appropriate personnel.
  • Assists in the interviewing process of new employees and makes recommendations for employment of individuals.
  • Assists in the orientation of new employees by providing education and support.
  • Supervises the day-to-day operation of Patient Support and On-Call teams.
  • Assists with bi-weekly interdisciplinary team meetings, as needed.
  • Coordinates total continuum of patient care: medical, therapeutic, spiritual or bereavement.
  • Collaborates with and supports Clinical Managers.
  • Reviews and resolves concerns from staff, patients and families, and referral sources as they arise.
  • Pursues on-going continuous professional development and education in health care, administrative, and management areas.
  • Provides leadership and knowledge of clinical skills necessary for the support of the clinical staff.
  • Provides leadership, knowledge, and training in triage, phone communication, and technical skills to the Patient Support Center team.
  • Collaborates with Informatics, IT, and software providers to provide seamless communication to patients, caregivers, and the clinical team.
  • Serves as a liaison between staff, patient, and physician as needed.
  • Handles initial complaints from staff, patients, and families, and relays imperative information to appropriate personnel.
  • Works with Infection Control, Quality Outcomes, and Human Resources to review, evaluate, and follow-up on all reported patient and employee incidents (via incident reports).
  • Conducts initial and annual performance evaluations of pertinent staff.
  • Uses established confidential communication channels to communicate pertinent information.
  • Assists in maintaining a safe, neat, and clean environment, reporting any suspected deficiency.
  • Assures the comfort, privacy and dignity of each patient.
  • Interacts with patients/families and team members in a manner of warmth, and promotes a caring environment.
  • Promptly reports to the Director of Home Care Clinical Services, any incident or evidence of abuse or violation of patient/family rights.

What You Bring

  • Graduate of an accredited school of nursing, BSN degree required
  • Current registered nurse license in the State of Michigan
  • Hospice experience in an inpatient or home care setting preferred
  • 2 years management or supervisory experience
  • Excellent organization and time management skills
  • Proficient computer knowledge and skill
  • Excellent observation, verbal, and written communication skills, problem solving skills, basic math skills; nursing skills per competency checklist
  • Auditory and visual skills
  • Proficient interpersonal relations and communicative skills
  • Knowledge of Federal/State, NHPCO, and CHAP regulations and guidelines
  • Comprehension of hospice philosophy and issues of death/dying
  • Knowledge of principals of pain/symptom management
  • Must be a licensed driver with an automobile that is insured in accordance with state/or organization requirements and is in good working order

Please note: The Centers for Medicare and Medicaid Services (CMS) is requiring COVID-19 vaccination for staff within all Medicare and Medicaid-certified facilities. This policy applies to Angela Hospice and our employees.