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Home Care Clinical Manager
Full Time

Department: Home Care
Reports to: Director of Home Care Clinical Services

You can make a difference every day as part of Angela Hospice’s exceptional team. Angela Hospice was founded 35 years ago, rooted on values of respect, dignity, and compassion – and that caring vision extends not only to the patients and families we care for, but to our team members, colleagues, and the community.

We’re looking for a Home Care Clinical Manager who shares this vision. 

Primary Duties and Responsibilities

  • Reviews patient information related to their case to determine hospice/home care needs.
  • Assigns appropriate hospice personnel to case as needed.
  • Coordinates patient’s care with physician and/or nurse practitioners involved in patient’s care plan.
  • Provides support to clinicians at all times during operating hours as appropriate.
  • Assumes responsibility and ownership for all outcomes of the team in their assigned service area.
  • Assists clinicians in establishing immediate and long-term therapeutic goals, setting priorities, and developing the plan of care. 
  • Conferences with medical director regarding any questions about an individual’s eligibility for services.
  • Reviews and evaluates each case through a variety of means such as home visits, conferences, and record review. 
  • Provides visits and care needed to support the patient/family within their licensed scope of practice.
  • Facilitates case conference meetings with appropriate interdisciplinary team members to aide in the coordination of care. 
  • Conducts quarterly record reviews and communicates finding and recommendations to appropriate personnel.
  • Assists in the interviewing process of new employees and makes recommendations for employment of individuals.
  • Assists in the orientation of new employees by providing education and support. 
  • Supervises the day-to-day operation of patient care teams. 
  • Assists with bi-weekly interdisciplinary team meetings, as needed.
  • Coordinates total continuum of patient care: medical, therapeutic, spiritual or bereavement. 
  • Reviews and resolves concerns from staff, patients and families, and referral sources as they arise.
  • Acts as a leader who INSPIRES the team by teaching, mentoring and leading them to embrace best known practices and Angela Hospice standards of care. 
  • Pursues on-going continuous professional development and education in health care, administrative and management areas. 
  • Provides leadership and knowledge of clinical skills necessary for the support of the clinical staff. 
  • Understands the importance of embracing a culture that produces and maintains strong, positive quality measures. 
  • Serves as a liaison between staff, patient and physician as needed. 
  • Identifies areas for process improvement within the teams and systems they lead and work with necessary parties to develop, implement, and evaluate goal-focused solutions. 
  • Handles initial complaints from staff, patients and families and relays imperative information to appropriate personnel. 
  • Works with Infection Control, Quality Outcomes and Human Resources to review, evaluate and follow-up on all reported patient and employee incidents (via incident reports).
  • Conducts initial and annual performance evaluations of pertinent staff. 
  • Helps define clear expectations on embracing the Angela Hospice standards of care and engage in on-going evaluation to help their team consistently meet them.
  • Provides on-going evaluation of the teams by going into the field teaching, coaching and mentoring. 
  • Uses established confidential communication channels to communicate pertinent information. 
  • Assists in maintaining a safe, neat and clean environment, reporting any suspected deficiency. 
  • Assures the comfort, privacy and dignity of each patient.
  • Interacts with patients/families and team members in a manner of warmth and promotes a caring environment. 
  • Promptly reports to the Director of Home Care Clinical Services, any incident or evidence of abuse or violation of patient/family rights.

What You Bring

  • Bachelor’s degree in a healthcare related field required, BSN preferred
  • Hospice experience in an inpatient or home care setting preferred
  • 2 years management or supervisory experience
  • Excellent organization and time management skills
  • Proficient computer knowledge and skill
  • Excellent observation, verbal and written communication skills, problem solving skills, basic math skills; nursing skills per competency checklist
  • Auditory and visual skills
  • Proficient interpersonal relations and communicative skills
  • Knowledge of Federal/State, NHPCO, and CHAP regulations and guidelines
  • Comprehension of hospice philosophy and issues of death/dying
  • Knowledge of principals of pain/symptom management
  • Must be a licensed driver with an automobile that is insured in accordance with state/or organization requirements and is in good working order

Please note: The Centers for Medicare and Medicaid Services (CMS) is requiring COVID-19 vaccination for staff within all Medicare and Medicaid-certified facilities. This policy applies to Angela Hospice and our employees.